Salon of the Month - Saya Beaute Bar

Saya Beaute' Bar takes the term ‘spa’ to a whole new level. Located in Somerville, Victoria, the heavenly spa offers relaxing services to all clients, from tailored individual skincare treatments, to everyday beauty maintenance in the most tropical of landscapes. With 11 years’ experience in the beauty industry and extensive training across all areas, owner Aleshia Fowler leads an amazing team of qualified therapists and trainees to give every client the extra ‘Saya’ touch.

Aleshia has made her spa, from door to treatment room, a blissful escape from the outside, giving every client the opportunity to take the journey to relaxation. “We have designed our spa to feel as though you have stepped into a spa on a tropical island”, Aleshia says, her passion of the industry and professionalism in giving every client a unique takeaway from their experience inside.

A strong contender in the PBS community, Saya Beaute' Bar stocks brands (Sunescape, Youngblood, Body Sugaring, and Wotnot), adding each of them on as their business grew. Youngblood was an essential in their salon, as owner Aleshia had worked with and loved the brand in her previous salons, and knew she had to have it at Saya Beaute' Bar. They have also been exclusive stockists of Pure Fiji since opening their doors nearly 4 years ago, and are excited for the brand to be included into Professional Beauty Solutions’ arsenal.

“We have dedicated a lot of our time and passion into [Pure Fiji] and have based nearly every treatment we offer around the product and the Pure Fiji philosophy.”

Saya prides itself on being completely professional and focused on the client’s wants and needs. Aleshia and her dedicated therapists take pride in constantly training and educating themselves on the latest in the beauty industry, giving them the opportunity to grow further as a business, and truly love and believe in the treatments they offer.

“I believe that if you trust in the product, then your clients will also. I wouldn’t want to recommend a product or treatment to a client that I wouldn’t use myself or believe in.”

One of the most important things Saya Beaute' Bar takes with their business, is their focus on customer service, and making sure everyone walks out with a smile on their face and a positive attitude. With their tropical atmosphere and importance on treating clients as part of the ‘Saya family’, clients feel automatically welcomed into the spa.

“We do our best to go above and beyond our client’s expectations, and show them we honestly care about their well being. All our clients are treated as VIP clients and receive that special touch no matter what treatment they are having.”

Their Youngblood VIP event in late 2016 resulted in over 20 people in salon doing a training event with their resident MUA Lianna, and was successful in both increasing traffic into the spa as well as an influx of sales, especially surrounding Youngblood. “We are so excited to get our clients involved with the brands we stock here, we want them to be as passionate about the brands as much as we are”, Aleshia says, ahead of her salon planning their next few VIP events lined up for this year. Along with this incredible success in salon, Saya also sponsored Miss International Australia, and the winning contestant in Ms Earth Australia taking them international and growing their social media following astronomically.

“Saya Beaute’ Bar opened 4 years ago with only 2 therapists and 3 treatment rooms. We are now at 4 years with 4 treatment rooms and 5 therapists and still growing! We are in the process of expanding again and growing with our treatments, professionalism, products and therapists. We can’t wait for this bigger journey to begin and seek the support of PBS!”

Salon of the Month - Sheer Serenity Skin & Beauty

Sheer Serenity Skin & Beauty is an award winning skin and beauty clinic, which resides in the beautiful town of Bowral in NSW’s Southern Highlands. For more than 10 years, the therapists at Sheer Serenity, led by owner Charmain Johnston, have been providing their clients with clinically validated skincare products and cosmetics, as well and beauty maintenance.

Sheer Serenity find themselves the recipient of several awards, most importantly for their customer service. Attention to detail, tailored individual treatments and placing importance on creating an unforgettable ‘experience’ for each client are what make Charmain and her team special, focusing on each and every client’s needs, whether they are in for a facial, manicure or leg wax.

The beauty therapists are highly trained and experienced, and Charmain herself specialises in clinical grade skin rejuvenation treatments, and continue to educate themselves and others with ongoing training throughout the year. This allows them to further provide the highest quality treatments and latest techniques to their clients. An amazing quality to have, Sheer Serenity!

A true PBS ambassador, Sheer Serenity Skin & Beauty stock Youngblood Mineral Cosmetics, Sunescape, Cherry Blooms, Bestow Beauty and Wotnot in their salon, for almost as long as we have stocked them. Paramedical aesthetician Charmain, was searching for reputable brands that were natural, free of nasties and perfect for their clients’ needs.

“I was searching for a second tanning range that was made in Australia, which provided our clients with a long lasting tan. Not long after stocking Sunescape, it became our #1 tanning range. Our clients love the natural long lasting colour that fades off evenly.”

Everything Sheer Serenity Skin & Beauty does is for their client’s convenience. From stocking Wotnot facial wipes, to listening to their needs, wants and concerns in and outside of business hours, the salon keeps tabs on their clients for all the right reasons.

“We keep in close contact with all our clients to see how they are progressing, also providing ongoing support, treatments and skincare. Our clients are aware that if they have any questions or concerns, they know they can contact us out of hours.”

Sheer Serenity has found success in using PBS’ Marketing on a Platter (MOAP), using social media graphics, product display posters, as well as Youngblood 4 minute makeovers and the Sunescape loyalty program. Charmain notes that “MOAP provides exposure of our product to a larger audience, creating more sales”, which has led them to a 2013 Excellence in a Service Business Award.

“We are extremely passionate about our industry. We pride ourselves on providing our clients with new innovative treatments and products, giving them the best results possible.”

Salon of the Month – Light Aesthetics Skin & Body Clinic

Light Aesthetics is a beautiful clinic located in Southern River, Western Australia. With their doors open for 6 years this month, Light Aesthetics specialise in results driven skin treatments, focusing their entire clinic philosophy around delivering the best they can to their clients with the highest-grade treatments and products. They have a wide range of professional skin and body treatments designed to help their loyal clientele look and feel amazing.

“Our results driven treatments speak for themselves”, says Erin O’Hara, the passionate head of the clinic.

“We aren’t your typical ‘beauty’ salon, everything is clinical and our clients want serious results.”

What makes Light Aesthetics Skin & Body Clinic so special is their attention to every detail about their clients, using unique and specifically tailored treatment approaches to every client and focusing on their skin’s individual need. Light Aesthetics’ therapists are all highly trained and experienced, Erin adding that “we provide in depth skin analysis for clients and we have exceptional aftercare instructions”.

The team has become fanatical about keeping client records on hand, and following up with their clients in order to provide the best products, treatments and technologies that will benefit every single person that steps in their door.

Light Aesthetics Skin & Body Clinic stocks Image Skincare and heavily reps the brand in their high-end clinic. After trialing and testing Image samples dropped off at their salon, Erin knew she wanted the range in her clinic.

“It has changed my clinic in so many ways and out clients have become so loyal to [the brand] because of the results.”

A popular treatment in the clinic is the O2 Lift which they run regular promos on to introduce more of their clientele to Image Skincare. Using PBS’s MOAP sets for marketing and providing their clients with enticing promotions monthly has seen their retail sales increase dramatically along with sales of treatment packages. They have also held VIP events to encourage more clients into the salon (new and loyal).

Light Aesthetics’ reputation along with their incredible treatments speaks for itself, the clinic having won the ‘Word of Mouth Online Service’ Award for the past 5 consecutive years.

Congratulations to the team at Light Aesthetics Skin & Body Clinic for the amazing results you give and hard work you achieve. Here’s to your continued success in the future!

Salon of the Month - Modern Goddess

Modern Goddess upmarket full-service salon and medi-spa located in Bundall Queensland. They offer clinically proven, non-surgical skin rejuvenation therapies to improve and reverse signs of aging and address specific skin conditions, permanent hair reduction and more. Modern Goddess do this through a blend of clinical approaches, state of the art medical grade equipment and specific treatment protocols to provide visible results that can't be achieved through regular beauty therapy treatments. In addition to this, they also offer a range of other services such as hair, spray tanning, nails and makeup.

What makes Modern Goddess special is the offering of unique treatments such as cryotherapy to remove various lesions, diathermy, IPL, dermal skin needling and vascular treatments. They salons range over almost 180 square meters of space with four treatment rooms.

Out of the PBS brands, Modern Goddess currently stock Youngblood Mineral Cosmetics and Image Skincare. They decided to take on Image Skincare after a recommendation from another therapist. After hearing about Image Skincare in Canada about 9 years ago they decided to take on the range because of its good reputation and great variety of products.

“I have seen Image Skincare delivery some amazing results on Rosacea and dehydrated skin. One of my favourite treatments is the O2 lift and the signature lift.”

After stocking both Image Skincare and Youngblood Mineral Cosmetics Modern Goddess retail sales have increased.

“My goal is to do more. More promotions, more specials. I am open to any suggestions.”

In regards to customer service, Modern Goddess makes sure every client feel special and they always follow up on any advance treatments. They also offer educational classes, competitions, promotions and Facebook live to engage their clients. 

Congratulations to the team at Modern Goddess for the amazing results and loyal work you give. Here's to your continued success!

Salon of the Month - The Beauty Spot Swan Hill

The Beauty Spot is an elegant and tranquil salon centrally located in the heart of Swan Hill. Despite being small in size, the salon offers a huge range of high end treatments and are repeatedly complimented on their offerings by their clients.

“We are constantly booked out weeks in advance, and pride ourselves on being the most professional and experienced salon in Swan Hill” says founder and owner Christine Ewart, who opened the salon in August 2013 after five years of consistent working and gaining experience in the industry at two different salons.

Although being a busy salon, the highly qualified therapists at The Beauty Spot always make sure the clients’ experience feels relaxing and rejuvenating. Customer satisfaction is so important to the team, who always make sure they are doing ‘the small things’ such as offering tea and coffee, and 4 minute makeovers at the end of every treatment, which really make the salon one of the best.

“We always try and spend those extra few minutes doing the finishing touches so that everyone leaves feeling beautiful.”

After being introduced to PBS through Youngblood Mineral Cosmetics in 2011, Christine has further grown her PBS portfolio adding Sunescape Tan, Image Skincare, Cherry Blooms and Wotnot to the salon menu. “Stocking Image Skincare was a no brainer when PBS starting distributing it. I knew it would be an amazing product if PBS had it! It walks off our shelves and the professional peels give our clients the best results” exclaims Ewart.

They are also soon to have a Dermalux in the salon, which is regarded as the highest dollar per minute treatment on the market today.

On how to excel in customer service, Christine and the team at The Beauty Spot believe in continuous education and training, ensuring they offer the very best in client treatments and up-to-date customer education. In addition to this, they always use MOAP every month to provide their clients with beautifully displayed product- and treatment specials. Christine has created a dedicated display area for MOAP in her salon which has resulted in increased sales.

“The clients always know where the specials are and it a great way to remind staff of monthly specials.”

“My business would not be where it is today without the amazing products we use, MOAP and the ongoing support from everyone in the PBS community.”, says Ewart.

Congratulations to the team at The Beauty Spot for the amazing results and loyal work you give. Here’s to your continued success!

Salon of the Month - Chateau Elan Day Spa

The Chateau Elan is an elegant day spa, with stunning treatment rooms set in the heart of the Hunter Valley region. Offering the ultimate in relaxation, luxury and care upon arrival by their highly qualified beauty therapists – who have a passion for skin, health and beauty – The Chateau Elan Day Spa provide a variety of luxurious treatments from massage and body treatments to specialty facials to treat their clients.

“Whatever your beauty needs we have the treatment to suit,” says salon owner Kirsten Duggan, “We believe it is essential to deliver the utmost highest level of customer service”. And in order to deliver this level of service and concern for their client’s needs, the Chateau Elan Day Spa stocks the best beauty products on the market.

The Chateau Elan Day spa stocks Youngblood Mineral Cosmetics, Sunescape and Wotnot, trusting that they not only make their clients look and feel good, but truly treat the skin as well, delivering the best results.

“Our manager used Youngblood and Sunescape previously in her salon and is extremely passionate about the products and the results they deliver.”

Duggan explains, “Youngblood is packed full of pure minerals, Vitamins and anti-oxidants that deliver amazing results and success stories for all clients”.

In order to get their loyal clients hyped up about the introduction of Youngblood into their spa, the Chateau Elan Day Spa held a VIP night, performing 4-minute makeovers on their clients. The range of cosmetics quickly became popular among their clients after the overwhelming success of the night.

“Many clients are spreading the word of love of the products and encouraging family and friends to come to the spa to have a 4-minute makeover.”

With the power of word of mouth, the quality of the products they offered, and the highly qualified and passionate staff behind the scenes, the Chateau Elan Day Spa saw sales increase on the VIP night, but also in the aftermath, as clients spread their love for Youngblood and the spa far and wide.

Duggan points out that the entire Chateau Elan Day Spa team “all now use and recommend the products knowing that Youngblood is the best mineral makeup on the market, giving superior coverage but most importantly packed full of vitamins, minerals and antioxidants”. A true treat for their client’s skin.

Well done to the Chateau Elan Day Spa and the team for their amazing results and client satisfaction! We’re excited to be able to be a part of their success story and can’t wait to see how the Chateau Elan Day Spa continues to grow. Congratulations on earning Salon of the Month!