Matt is the finance and numbers guy, with a flair for business coaching and public speaking – two roles he undertakes on a regular basis at PBS! Always quick with a (dad) joke, Matt keeps us laughing and as the resident dog whisperer, there’s never a shortage of sleeping dogs in his office. Not a big believer in downtime, Matt trains jiu-jitsu and goes to the gym most days, and is obsessed with learning about people and business (he’s read over 2,000 business and psychology books!).
Lisa oversees the general day-to-day operations of PBS – managing the team and making sure everything is running smoothly. After studying her tail off to get into a Marketing & Management degree, Matt convinced her to quit with the line, “A formal education will earn you a living, but a self-education will earn you a fortune!” She fell for it, and while they’re still waiting for the “fortune”, it’s been a very rewarding journey! Because work is always so full on, on weekends Lisa loves nothing more than catching up with family and friends, watching the kids play sport, and bingeing Netflix.
Cheyenne’s previous owner was a coal train driver from Rockhampton who was very cautious to let her go, so Matt and Lisa flew up to be interviewed. When Matt asked if they’d passed the test, she said “in case you hadn’t noticed, Cheyenne has already chosen you” – and it’s been true love ever since!
Milo is the little old man of PBS. He cannot see or hear well anymore and he sleeps a lot now. He is prone to raiding the bins for food and tissues, he gets random bursts of energy and bounces around, but for the most part he can be found sound asleep in the boardroom on his bed.
Ace is the Williams’ family newest addition. Rescued from Picton Animal Shelter, Ace had no records, no name, and there was uncertainty around his age. He was also severely underweight. Ace has the sweetest temperament, is super affectionate and, like Bubba is to Lisa, he’s now Matt’s ever-loyal shadow.
Jacqui is the longest standing employee here at PBS – having clocked up well over a decade with the business! Our customer care manager, when Jac’s not taking orders, she’s coordinating all the training for our salons. She has a not-so-secret obsession with Christmas and loves hanging out with her husband and two teenage kids!
Joining our customer care team, Shellie brings years of experience in customer service as well as a background in helping others, previously working in residential aged care. With warmth that radiates throughout the PBS office, our salon partners will have the pleasure of placing orders & any enquiries with the lovely Shellie. When she’s not at work she enjoys spending time at the beach, cocktails with friends and is a huge fan of AFL (especially Sydney Swans).
Denise’s extensive career spans over 16 years – starting as a salon and spa manager, before moving into key account and business development management. She’s been involved with leading medical devices and skincare technologies, and has worked closely with many top beauty professionals. When she’s not on the road, you’ll find her hanging out with her dog, Orla.
Julie’s beauty journey began in hairdressing, but she soon realised her passion for skin and became the top therapist at an award-winning Scottish salon. After moving to Australia, she managed a chain of top salons, before making her move into business development five years ago. When it’s time to relax, Julie loves to read and go boating with friends and family.
With a background in science and nutrition, Kathy is a former salon owner who’s worked in the beauty and wellness space for over 20 years in Canada, Ireland and Australia. She enjoys the varied, fast-paced nature of her role, and in her spare time she loves to get active – whether it’s yoga, basketball or hiking with her kids!
Lia has worked in the beauty industry for over 15 years, where she started out working as a qualified massage and beauty therapist after completing an Advanced Diploma in Beauty Therapy. Since then, Lia has gone on to manage a number of spa’s, clinics and salons across Melbourne, specialising in aesthetic technology and skincare. In her spare time, you will find Lia at the beach, baking elaborate cakes, and spending time with friends.
Kickstarting her career back in the UK where she worked with award-winning luxury spas & salons, Steph then moved to Australia where she continued to manage high-performing salon teams. With a passion for skin, Steph has recently been teaching the Diploma of Beauty Therapy to the next generation of beauty therapists & skin enthusiasts! In her spare time, Steph loves to keep active with her dog Bailey and spending time eating out & catching up with friends.
After owning & running her own salon for almost 20 years, Anna is an extremely passionate beauty therapist with ample experience in our industry from building a successful beauty business to working with a high-end cosmeutical skincare brand for 10 years. In her downtime, Anna loves to travel and go on off-road adventures to explore unusual countries across the globe.
A skilled skin and laser clinician for more than 15 years, alongside a passion for our industry; Ashleigh has an abundance of knowledge and experience on all aspects of what it takes to own & run a successful salon, spa or clinic. With an additional 6 years of working closely with many salons to grow their business, Ashley is an extremely valuable asset to our Victorian salons. In her spare time, you’ll find her spending time with friends, relaxing, or getting up to mischief with her Sphynx cat Frankie.
A seasoned teacher & expert in the industry, prior to coming on board with PBS as QLD Junior Business Development Manager – Heather taught the Diploma of Beauty Therapy and Salon Management. Radiating positivity and a can-do attitude that motivates the clients she works with, Heather loves working with salons to help them grow. In her downtime, you’ll find her spending time with loved ones and enjoying True Crime documentaries.
Jess is our in-house product and brand expert, and when she’s not running classroom training for our salon partners, she’s managing lead enquiries and supporting our on-the-road BDMs. A beauty therapist for 20 years, Jess is a qualified trainer and assessor who taught Diploma of Beauty Therapy before joining PBS. On weekends, you’ll find her baking with her kids and hanging out with friends and family.
A qualified & highly skilled trainer, assessor and industry professional - Rachel has worked in 5 star resorts, cruise ships and medi clinics for the past decade. As our full-time trainer in NSW, she shares her knowledge, expertise and passion for all things beauty, skincare & aesthetic devices with our partnered salons, salon owners & therapists. When she’s not working, Rach enjoys hanging out with her partner, sausage dog & big family with a glass of wine in hand.
With a Bachelor of Dermal Science and a Certification 4 in Training and Assessment, Kimberley is passionate about educating therapists to achieve results through safe and efficacious practices. Prior to joining PBS, Kim has experience as a beauty therapist performing peels and facials, as well as being a practical trainer and assessor for the Australian Academy of Cosmetic Dermal Science (AACDS) where she trained Dermal Therapy treatments including IPL, laser, peels microdermabrasion and skin needling.
Bringing with him almost 10 years’ experience working with aesthetic devices, Francisco is an essential part of the PBS team as we grow into the technology side of the beauty industry with our world-class devices. An expert in aesthetic device engineering, Francisco ensures that our salons are met with a top-tier service if any of their devices present with a fault that needs to be fixed (and fixed fast!). Originating from Colombia, Franciso loves spending time with his family and beautiful baby girl.
Nicole has worked in customer service for over 25 years and in her role at PBS she fields lead enquiries, processes all our opening orders, arranges sample send outs and provides crucial support to our on-the-road BDMs. In her downtime, you’ll find her hanging out with her kids and two labradors, and indulging in Thai and Mexican cuisine.
With a Double Diploma in Beauty Therapy & Salon Management as well as her Certificate in Laser, IPL for Hair Reduction, Advanced Laser IPL, and Dermal Therapies; Rebecca knows a thing or two about the industry! Working as a beauty therapist & for makeup mogul, she joins our sales support team with a great deal of expertise. Obsessed with animals, it is no surprise that her favourite movie is Marley & Me!
Let’s be real – there isn’t much that happens that doesn’t involve Renee. She oversees our finance, admin and operations departments, and spends her days analysing spreadsheets to calculate, estimate and forecast for all aspects of the business. Renee’s favourite thing is weekends with nothing to do, because that doesn’t happen very often with four kids (her husband being the eldest)!
Our office all-rounder, Eliza is another PBS long-termer – having been with the business since the early days! There isn’t much that happens here that Eliza doesn’t know about, and when she’s not working on all things admin and operations, you can find her and her family at the beach or the snow – depending on the season!
Cyan is one of the office’s quiet achievers that you will often find as one of the last to leave! Constantly improving efficiencies for the PBS team, Cyan is a great team player!
Our resident mother hen, Sue is always the first to brew a pot of Bestow tea for the office, but may not be your favourite person if she’s chasing you for payment! When she’s not reconciling invoices and keeping all the PBS finances in check, you can find her following her passion for alternative therapies, swimming and reading.
Joining the PBS team as Matt & Lisa’s Executive Assistant, April has an abundance of experience. Previously working as an EA in the fashion industry backed by over 15 years cruising the Mediterranean, Caribbean and USA as a manager of Super Yachts & Private Island where she managed the daily operations for the worlds elite. When April isn’t catching up on her True Crime podcasts or TV shows, she’s outdoors adventuring on the weekend & dining at restaurants and bars by night.
It’s impossible to list what our Marketing Director Jess does day in and day out – there’s not an area of the business she doesn’t touch with her marketing genius and business know-how! It’s a wonder she has any spare time, but when she does, you’ll find her planning her next holiday and indulging her foodie tendencies at Sydney’s best restaurants!
Before joining the PBS team, Alison worked in the professional hair industry for 12 years, honing her media skills. Al loves all things PR and social media, and you can always count on her to be up-to-date on the latest beauty news and influencers! Partial to a Friday night wine on the couch, she's enjoying life as a new mum with her beautiful baby boy.
Vivacious, hilarious and loads of fun, marketing coordinator Sam is the office ray of sunshine! With a to-do list as long as her arm and enthusiasm in spades, when Sam’s not writing EDM’s & marketing briefs, and keeping our social media channels on point, you’ll find her boating with friends and family on the Shire’s beautiful waterways.
Starting out as a graphic designer for a fashion and beauty magazine in her home town of Manila, Ionne is a crucial part of the PBS creative team – designing marketing material, websites, social media ads, EDMs, newsletters and loads more! Ionne loves to travel and is always turning the office green with envy with her holiday adventures!
One of our senior warehouse team members, Patty helps meticulously pick and pack over 100,000 items each year! Our go-to-gal for all things warehouse, Patty’s always happy to lend a hand, and on the weekends you’ll find her walking her dog at the beach, hanging out with her family and enjoying a drink (and probably some Thai food!) with friends.
Part of the warehouse team, Fiona’s role involves picking and packing, data entry and stock control – and having worked in the police force, she knows how to keep the warehouse guys in line! In her spare time, Fiona enjoys weight training and running, and her weekends are usually spent at her kids’ sport and surf club activities.