Down by the pool of The Hill Lodge boutique hotel in Castle Hill, The Temple Skincare & Spa resides with one mission once you walk in the door, to give you a special spa experience that leaves you feeling pampered and tranquil.
“Everything we do at The Temple is aimed at exceeding every client’s expectations on every visit, our day spa packages are designed to alleviate stress and tension.”, The Temple Skincare owner, Rene Thorpe, says about her spa.
The Temple Skincare & Spa has seamlessly integrated the concepts of a nourishing day spa, and results focused medi-spa, to help their clients completely care for their clients, from offering serious results, alongside bringing about balance through relaxation, de-stressing and wellness.
With 15 years in the industry and through their holistic approach to skin, beauty and wellness, The Temple has been able to call their clients family. From those having a simple brow wax to a complete day spa ritual, everyone is accustomed to the special and personalised treatment The Temple provides.
“I believe our family culture is probably the most special thing about our business. What we as therapists can offer a client is so much more than a facial… it is a transformation of her soul where for the time she is in our care, she forgets all the stress and struggles of life, bringing about a deep relaxation she did not expect. What an honour!”
The Temple stock Youngblood Mineral Cosmetics, Dermalux LED, Bestow Beauty, Image Skincare, Sunescape and Cherry Blooms Cosmetics, to give their clients everything they need. With these brands, comes a lot of expertise and knowledge that Rene knows needs to be constantly updated and worked on, to bring her clients the best they possibly can.
“I emphasise education in my spa to raise the bar in our industry. We invest into training our staff and empowering them to be the best in their field.”
Rene maintains her commitment to training her staff by holding a ‘Style Session’ once a month in the spa for a specialist training session. “We normally focus on a specific skin condition or a treatment, and do the treatments on each other because you cannot give the love to your clients if you are never getting it yourself!”, Rene exclaims.
Along with their extensive sales and product training, and consultation meetings with their Business Development Manager putting them at the forefront of the industry, The Temple is also unique in their investment to bringing the latest technology to their clients to give them the results they deserve.
“We have 3 Dermalux LED machines in our business as they absolutely rock the results and the cash flow! Not one person that walks through our door doesn’t need the LED.”
The Temple Skincare & Spa follows the old saying, ‘if you don’t look after your customers then someone else will’, and encourage their clients to constantly give them feedback via an automated survey sent directly to their email once their treatment is finished, allowing them to act on any concerns or post any raving fan comments onto their social media pages.
Along with the promise to provide the best results, The Temple also runs a rewards program that allows clients to earn points for every dollar they spend and redeem on their favourite services. According to Rene, this program has been very successful and helps them to donate some of the percentage of profits to the Look Good Feel Better Foundation.
In recent years, The Temple has won several awards in their spa, including Winner of ABIA Beauty Salon and Business Owner of the Year in 2016, something that Rene and the team accredit to the brands they stock and the support and training that PBS provide.
“It is refreshing to have a supplier that has the knowledge to understand that supporting their clients and empowering them with the tools they need to grow is key. I have been in the industry for 25 years and there are few companies that supply this level of marketing and support to the standard of MOAP, along with the exceptionally skilled trainers like Denise.”
Congratulations The Temple Skincare & Spa for being PBS’ April Salon of the Month!