The Beauty Spot is an elegant and tranquil salon centrally located in the heart of Swan Hill. Despite being small in size, the salon offers a huge range of high end treatments and are repeatedly complimented on their offerings by their clients. “We are constantly booked out weeks in advance, and pride ourselves on being the most professional and experienced salon in Swan Hill” says founder and owner Christine Ewart, who opened the salon in August 2013 after five years of consistent working and gaining experience in the industry at two different salons.
Although being a busy salon, the highly qualified therapists at The Beauty Spot always make sure the clients’ experience feels relaxing and rejuvenating. Customer satisfaction is so important to the team, who always make sure they are doing ‘the small things’ such as offering tea and coffee, and 4 minute makeovers at the end of every treatment, which really make the salon one of the best.
“We always try and spend those extra few minutes doing the finishing touches so that everyone leaves feeling beautiful”, explains Ewart.
After being introduced to PBS through Youngblood Mineral Cosmetics in 2011, Christine has further grown her PBS portfolio adding Sunescape Tan, Image Skincare, Cherry Blooms and WotNot to the salon menu. “Stocking Image Skincare was a no brainer when PBS starting distributing it. I knew it would be an amazing product if PBS had it! It walks off our shelves and the professional peels give our clients the best results” exclaims Ewart.
They are also soon to have a Dermalux in the salon, which is regarded as the highest dollar per minute treatment on the market today.
On how to excel in customer service, Christine and the team at The Beauty Spot believe in continuous education and training, ensuring they offer the very best in client treatments and up-to-date customer education. In addition to this, they always use MOAP every month to provide their clients with beautifully displayed product- and treatment specials. Christine has created a dedicated display area for MOAP in her salon which has resulted in increased sales.
“The clients always know where the specials are and it a great way to remind staff of monthly specials.”
“My business would not be where it is today without the amazing products we use, MOAP and the ongoing support from everyone in the PBS community.”, says Ewart.
Congratulations to the team at The Beauty Spot for the amazing results and loyal work you give. Here’s to your continued success!
Has your salon found success using PBS products and MOAP? Share your story, tips, and tricks with us, and you could be featured in an upcoming Salon of the Month!