A boutique salon in Hodgsonvale, 15 minutes outside Toowoomba City, Toowoomba Hair Designers specialises in hairdressing and beauty therapy. For over 17 years the team at Toowoomba Hair Designers have been devoted to providing exceptional service while offering a complete beauty experience in a relaxing environment – a lifesaver for time-poor clients.
Toowoomba Hair Designers journey with PBS started out with Youngblood over 13 years ago and they then introduced Sunescape four years later. They’ve since added Image Skincare and Bestow Beauty to their stable of brands, with both proving to be hits with their clients!
“Youngblood has been a favourite with our clients for many years because of how easy it is to use and the fact it’s a very high-quality product that can be used on all skin types,” says manager Cathy Ferguson. “I’m finding Image Skincare a very exciting brand to work with as well, and my clients are really starting to embrace and enjoy the results that Image Skincare’s products have been delivering over the past year.”
Cathy believes the business excels because they put their clients first and focus on delivering top notch customer service. In order to create a welcoming and caring environment the salon staff go out of their way to personally get to know each client and take an interest in their lives, ensuring the salon is somewhere clients look to return to for friendly conversation, relaxing treatments and great results. “To ensure we have a loyal cliental we always make sure our customers are happy and excited about their new looks and treatments, and we always educate them thoroughly about their chosen products to ensure they keep seeing results,” says Cathy.
As a part of their marketing activities the salon recently held a Bestow Beauty VIP night where they cooked up Bestow recipes, sampled Bestow herbal teas and gave out complimentary Bestow samples for clients to try. They also gave clients the opportunity to try products from the other brands they stock and even held a raffle to win a hamper of Bestow, Youngblood, Image Skincare and Sunescape products! Needless to say, the VIP night was a total success and the salon immediately saw an increase in sales of Bestow teas and recipe books, as well as Image Skincare’s I Conceal foundations.
When it comes to day-to-day promotion of the business through social media, the team at Toowoomba Hair Designers always make sure they take advantage of the monthly PBS MOAPs, using the graphics across their social media platforms to advertise special offers and discounts.
Well done to owner Kate and the team at Toowoomba Hair Designers! We’re excited to be a part of their success story and look forward to seeing how the salon continues to grow. Congratulations on earning Salon of the Month!