Like everyone, we’ve been closely monitoring the evolving situation of COVID-19 during this unprecedented time, and we’re constantly looking for ways we can protect our employees, our clients, and the wider community.

We get it, it’s a complicated and worrying time to be in business. We want you to know that we’re here to support you and your business in any way we can. We understand that you’re likely experiencing an increase in cancellations as people start implementing social distancing and self-isolation, and as a family-run business, we know how worrying loss of business can be.

Our goal at PBS is to keep things on track so we can continue to service your business and help you through this time, and as such, we plan to take a business-as-usual approach for as long as it’s safe to do so.

Our warehouse is well-stocked, we’re receiving orders from our suppliers as per usual, and while we do anticipate some future shipping delays for products coming from overseas, we don’t foresee it impacting our supply chain.

There’s no denying that it’s a scary time, but we’re taking comfort in the fact that we’re all in this together, which is why we want to help you navigate through this current challenge. With so much uncertainty, clients may be nervous about attending a spa or salon, and now more than ever, how you communicate with your team and your clients is crucial.

Below are a number of ways you can help reassure your clients that they’re in safe hands whilst at your salon. We strongly encourage you to keep the channels of communication open with your clients during this time by taking every opportunity to reassure your clients that you’re taking additional precautions when it comes to salon sanitisation and personal hygiene. You can do so via social media, when taking over the phone bookings (and fielding cancellations), through email correspondence and by means of text messages (if these are channels you use).

We’ll be in touch as things continue to progress – in the meantime, hang in there, stay strong and don’t hesitate to reach out to us if there’s anything we can do to help you out during this challenging time.

Sending love to you and yours,
Matt & Lisa
Owners, Professional Beauty Solutions

P.S - The Department of Health has released Covid-19 Infection Control Training intended for care workers, but we think it’s applicable to those working in the beauty services industry, too. Access the free, 30-minute training here.

A guide to protecting your staff, clients & business

With salons being such close contact environments, it’s understandable that clients may be nervous about making a booking or attending their regular beauty treatments. We know this is impacting many of our salon partners, so we’ve created the following hygiene and communications guides to help you reassure your clients and continue to carry out treatments as safely as possible.

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Guide for Salons Coronavirus (COVID-19) & the workplace

With the increased spread of COVID-19 (Coronavirus), salons need to do all they can to minimise the spread of the virus and ensure the health and safety of their customers and employees.

STEP 1 – Make sure your team are doing the following

SANITISING PRACTICES
Ensure your team are aware of your official hygiene policy and standards. At a minimum, these should include:

Practising high hygiene standards including proper handwashing with soap and water and hand sanitiser.
Ensuring a clean workspace by wiping down surfaces with hospital-grade disinfectant spray between every client.
Regular cleaning of high-contact areas such as reception surfaces, door handles, and treatment areas.
Providing sanitisation stations throughout your space (bear in mind that soap and water is better at combatting the virus than hand sanitiser).
Temporarily remove all product testers from the salon.
Ensuring all team members are wearing gloves and masks during treatments.

BOOKING POLICY

Talk to your team and valued clients about expectations of work shifts and client appointments.
Encourage your clients to reschedule their appointments if they’re feeling unwell and showing cold and flu symptoms.
Ask clients to wait for 14 days after returning from overseas travel before making a booking.
If your team are feeling unwell, ensure they feel supported to take the time off that they need to recover and ensure they’ve taken the appropriate medical measures before returning to work.

STEP 2 – Implement a strong communication strategy

COMMUNICATION
Once you’ve implemented the above practises and have briefed your team, it’s crucial you communicate these with your clients, so they can be reassured you’re taking the necessary precautions to keep them safe. Reassurance, and showing that you’re being proactive when it comes to hygiene standards, are key to retaining clients and attracting new ones.

When communicating with your clients, make sure you’re addressing the following key points:

Client and staff health is our top priority.
We’re a dedicated team who are serious about the health and safety of our team and customers.
We practice exceptionally high hygiene standards at all times, but have upped our sanitising practises and retrained the entire team.
We ensure all surfaces are wiped down with hospital-grade disinfectant spray between every client, and we frequently disinfect high-contact areas like reception, EFTPOS machines and door handles.
We have hand hygiene stations available throughout the salon.
We’re not treating clients who have recently returned from overseas.
We’re happily rescheduling the bookings of clients who are unwell.
We would love to offer you a moment of relaxation during this stressful time, in our safe, clean salon.