Salon of the Month - Toowoomba Hair Designers

A boutique salon in Hodgsonvale, 15 minutes outside Toowoomba City, Toowoomba Hair Designers specialises in hairdressing and beauty therapy. For over 17 years the team at Toowoomba Hair Designers have been devoted to providing exceptional service while offering a complete beauty experience in a relaxing environment – a lifesaver for time-poor clients.

Toowoomba Hair Designers journey with PBS started out with Youngblood over 13 years ago and they then introduced Sunescape four years later. They’ve since added Image Skincare and Bestow Beauty to their stable of brands, with both proving to be hits with their clients!

“Youngblood has been a favourite with our clients for many years because of how easy it is to use and the fact it’s a very high-quality product that can be used on all skin types,” says manager Cathy Ferguson. “I’m finding Image Skincare a very exciting brand to work with as well, and my clients are really starting to embrace and enjoy the results that Image Skincare’s products have been delivering over the past year.”

Cathy believes the business excels because they put their clients first and focus on delivering top notch customer service. In order to create a welcoming and caring environment the salon staff go out of their way to personally get to know each client and take an interest in their lives, ensuring the salon is somewhere clients look to return to for friendly conversation, relaxing treatments and great results. “To ensure we have a loyal cliental we always make sure our customers are happy and excited about their new looks and treatments, and we always educate them thoroughly about their chosen products to ensure they keep seeing results,” says Cathy.

As a part of their marketing activities the salon recently held a Bestow Beauty VIP night where they cooked up Bestow recipes, sampled Bestow herbal teas and gave out complimentary Bestow samples for clients to try. They also gave clients the opportunity to try products from the other brands they stock and even held a raffle to win a hamper of Bestow, Youngblood, Image Skincare and Sunescape products! Needless to say, the VIP night was a total success and the salon immediately saw an increase in sales of Bestow teas and recipe books, as well as Image Skincare’s I Conceal foundations.

When it comes to day-to-day promotion of the business through social media, the team at Toowoomba Hair Designers always make sure they take advantage of the monthly PBS MOAPs, using the graphics across their social media platforms to advertise special offers and discounts.

Well done to owner Kate and the team at Toowoomba Hair Designers! We’re excited to be a part of their success story and look forward to seeing how the salon continues to grow. Congratulations on earning Salon of the Month!

Salon of the Month - The Beauty Collective of Dubbo

The Beauty Collective is a boutique beauty salon nestled in the rustic hub of Dubbo's CBD (NSW) in a beautifully restored 1800s cottage.

Owner Danielle Pearce, a professionally trained beauty therapist and highly sought-after make-up artist, has spent many years shaping her business to reflect what she personally seeks from beauty therapy and her focus is to offer professional and personalised beauty treatments with friendly customer service.

As one of the leading local businesses in the Central West area, The Beauty Collective attributes its reputation to the lasting customer relationships that have developed over the years and the belief that all customers deserve the highest level of service.

As Danielle explains, “because The Beauty Collective is solely owned and operated I’m able to provide the highest quality, personalised service to each and every customer. This is what makes us unique, as clients are guaranteed the same friendly therapist at every visit.”

After taking on Youngblood a decade ago after Professional Beauty Solutions took on the distribution, The Beauty Collective now stocks a total of six PBS brands including Sunescape, Image Skincare, Pure Fiji, Cherry Blooms and Wotnot. Before taking on a new brand Danielle thoroughly researches and trials the products to ensure that she personally experiences positive results, and she has seen firsthand the amazing results that PBS brands can deliver.

“As a makeup artist, Youngblood has always been the number one makeup choice for me because of its consistency, product range and company ethics. Stocking Pure Fiji in our salon provides that extra touch of luxury and also allows the client the opportunity to purchase the products that were used during treatment so they can create a similar experience at home. As for Image Skincare, I cannot recommend the range more highly! Having utilised many skincare products over the past 20 years in the industry, Image Skincare is by far the best cosmeceutical skincare range and the results truly speak for themselves.” Danielle Pearce, The Beauty Collective owner

One of the things that makes The Beauty Collective a stand out salon in the Dubbo area is their attention to detail. By establishing a close relationship with their clients they’re able to maintain the highest level of personalised service, every visit. “A follow up call with our clients after a skincare analysis or facial is a must to ensure they’re happy with the results,” says Danielle. She also like to surprise clients with small gestures like a complimentary hand massage, mini promotional products and signature refreshments.

The Beauty Collective’s marketing activities have seen them collaborate with many businesses in the area and they’ve been involved in a number of stunning bridal photoshoots using Youngblood products, which has boosted the salon’s profile as well as that of the Youngblood brand. The Beauty Collective also makes regular use of the PBS MOAP sets on its social media channels and in salon displays to generate interest and excitement around new product releases and special offers, and Danielle says this type of promotion means the products and services sell themselves.

Well done to Danielle for her amazing achievements! PBS are excited to be a part of her success story and we can’t wait to see how The Beauty Collective continues to grow. Congratulations on earning Salon of the Month!

Salon of the Month - Saya Medispa

Congratulations to Aleshia-Ann Fowler and the team at Saya Medispa for being named our Salon of the Month for January! Located in the Morning peninsula of Victoria, Saya Medispa specialise in providing all beauty and spa services from basic waxing and tanning to manicure and pedicures, as well as offering advanced facial treatments and full body treatments.

Saya opened 5 years ago with 2 therapists and 0 clients. Today, they have 5 staff members and a database of over 3,000 clients which continues to grow each day! Saya Medispa believes that their experience and relationships they have with their clients is what sets them apart from other spas.

“Our client’s comfort and experience are our main priority, ensuring each treatment goes above and beyond their expectations” states salon owner, Aleshia-Anne Fowler. “Saya has a distinctive essence when you walk into the salon. Clients enjoy visiting us even if it’s just for a wax, as they are still in an environment that’s relaxing and welcoming. Many clients say “I feel like I am in Fiji when I am here” and this is exactly how we want them to feel…relaxed and as if they are somewhere other than just another local salon.”

Saya Medispa currently stock the majority of PBS brands since initially taking on Youngblood Mineral Cosmetics in 2013. They are also stockists of Sunescape, Pure Fiji, Body Sugaring Australia, Bestow Beauty, Wotnot Naturals, Caronlab, Cherry Blooms, and have just recently taken on PBS’ two newest brands – LUK Beautifood and ECOCOCO.

“We started off with just stocking Youngblood and Pure Fiji and our love for all the brands PBS stock just grew. Each brand PBS introduces I have to get my hands on and try. We are always trying to keep up to date with the latest trends in our industry and we believe that PBS provides us with ALL of the information we need to be able to provide the best possible treatments and products to our ever-growing clientele.” explains Aleshia.

Saya Medispa continues to grow their clientele with loyalty programs, customer feedback and their VIP shopping nights. They have held two events this year where they offered 20% of their entire retail stock, with selected stock reduced even further. “We found that clients purchase more products and try more products than they have ever tried before. Each client spends a minimum of $150 and we are getting at least 15-30 clients visit these VIP Shopping Nights. These nights have been a major success as we have more and more clients making repeat purchases after trying and falling in love with new products they might not have tried otherwise.” said Aleshia.

On top of an already big year for Saya Medispa, they received “Pure Fiji Stockist of the Year – Runner Up” at PBS’ annual awards night in September. They are also a major sponsor for Mikaela-Rose Fowler who is the current Miss Intercontinental Australia 2018.

Saya Medispa has also found success in using PBS’ Marketing on a Platter (MOAP), using social media graphics to promote their products on social media as well as Youngblood 4 Minute Makeovers to upsell and introduce new products to their clients.

Congratulations once again to Aleshia-Ann and the team at Saya Medispa for the incredible services and VIP nights you provide to clients in your area. Here’s to kicking more goals and continued success in 2019!

Salon of the Month – Anna’s Skin and Beauty

A beautifully appointed beauty salon in Townsville, Anna’s Skin and Beauty offers personalised beauty and skincare services courtesy of their experienced and passionate technician, Anna Preston.

After spending the last few years working with other local beauty therapists, Owner/Operator Anna now brings her 19 years of experience into her very own salon. Clients enjoy the specialised personal service she provides while using only the best professional skin care and mineral makeup.

“The biggest complaint I received as a manager working in previous salons was that clients see a different person each time they visit. Being an Owner/Operator, my clients see me every time. I do all the treatments and work alone. My clients love that they get me all to themselves when they come in…it’s a true one-on-one relationship” explains Anna.

However, it hasn’t been all smooth sailing for Anna’s Skin and Beauty in 2018. After 14 months of trading the salon was completely destroyed by fire. “My drive and determination was stronger than the devastation I was feeling” said Anna. Throughout the heartache, she stayed positive about getting the business running again, and in a remarkable turnaround, Anna’s Skin and Beauty had re-opened at a new premise in just 4 weeks.

The business has now begun a new chapter and currently stock Youngblood Mineral Cosmetics, Image Skincare and Cherry Blooms.

“I worked with Youngblood for about 14 years at a previous salon. I loved it then and thought it would be perfect for the North Queensland climate. As for Image Skincare, it’s my favourite skincare range of all time. I love the results I get for my clients and myself. Image actually CHANGES skin and people’s lives! said Anna.

On how to excel in customer service, Anna believes in continuous education and training, ensuring she’s offers the very best in client treatments and up-to-date customer education. “Being in the beauty industry for 21 years and attending countless seminars, training, customer service courses, I have learnt and developed how to give my clients 100% each and every time they come in. It’s about recognising what people want and need and providing that for them and not being lazy. As an owner operator it is up to me and me alone. I am 100% responsible for the success of my salon.” said Anna. “I am honest with my sales and client expectations. I’m not pushy, but I am helpful as I only want the best for my clients.”

Rated as one of the top 3 beauty salons in Townsville, as well as being featured in several North Queensland Magazines (including DUO, Success, and Business Development Magazine), Anna’s Skin and Beauty are also active users of Marketing on a Platter (MOAP), which allows them to easily run monthly and seasonal promotions in salon and via social media. “I LOVE MOAP, especially for inspiration and social media. The quality of the material and images provided is amazing” said Anna.

Well done to Anna for their amazing achievements 2018! We’re excited to be able to be a part of their success story and can’t wait to see how Anna’s Skin and Beauty continues to grow. Congratulations on earning Salon of the Month.

Salon Of the Month - Adelaide Laser Skincare

Adelaide Laser Skincare is a beautiful clinic located in the inner east Adelaide suburb of Tusmore. Owned by Justyna Rachwalska and Taryn Lucas, this small business with treatment rooms offers a range of professional treatments including facials, microdermabrasion, medical peels, micro skin needling, LED light therapy and more.

“We take the time to really understand our clients skin concerns and work together to tailor a specific approach to achieve amazing long-lasting results. We have been friends for over 15 years and worked together for a few years before deciding to open something of our own.” said Taryn.

A PBS Awards finalist for “Best Newcomer” in 2018, Adelaide Laser Skincare takes guiding their clients towards better and brighter skin to another level.

“We like to keep our business small and intimate so that our clients feel comfortable and confident in approaching us with their concerns. We are committed to providing the highest level of specialised skin treatment plans to help clients feel and look their best. We treat our clients like family and also touch base with them after their treatment to ensure they were happy with their experience and any products we have prescribed them.” explains Taryn.

Adelaide Laser Skincare stock Image Skincare and heavily rep the brand in their clinic. It wasn’t until they trailed and tested Image Skincare that they knew they wanted the range for their clients. “We were introduced to Image by a fellow college who has a salon in Ireland. We attended Beauty Expo Australia in 2017 and were very impressed by Dawn Clifford (Senior Director of Education for Image Skincare). We bought the Vital C pack to try and fell in love with the product. Six months later we finally introduced the brand in our clinic.” said Taryn.

As part of their marketing activities, Adelaide Laser Skincare offer clients a valued added loyalty program. Each time the client visits the clinic and spends $100 or more on a service or product they are reward a point. Once 12 points have been accumulated they can choose to have a night at a Gold Class Cinema for two or receive a free facial treatment to the value of $120. They also offer monthly promotions based on the Image Skincare Marketing on a Platter (MOAP) offers created by PBS. These promotions have been incredibly successful for the clinic. The initiative has increased sales as well client satisfaction and loyalty.

“With Image Skincare now our number one selling range, and still growing rapidly in our salon, we plan to host a VIP Image Skincare Event in 2019 for our clients.” said Taryn.

Well done to Taryn and Justyna for their amazing results with Image Skincare in less than 12 months! We’re excited to be able to be a part of their success story and can’t wait to see how Adelaide Laser Skincare grow. Congratulations on earning Salon of the Month.

PBS' 2018 Salon of the Year announced!

The Beauty Spot salon owner, Christine Ewart with Matt & Lisa Williams

The newly launched Sofitel Sydney in Darling Harbour was the place to be on Saturday 8th September, where 150 glamorous and excited guests arrived for the Professional Beauty Solutions (PBS) 3rd Annual Awards Gala Dinner.

The evening kicked off with champagne on arrival, canapes and the beautiful Fijian singers from Pure Fiji entertaining guests with their traditional Fijian songs and guitar playing.

With the hundreds of salon owners and beauty therapists mingling and sharing their experiences of Beauty Expo earlier that day, the evening’s MC, Dani Lombard from Dani Lombard PR started the official festivities by welcoming PBS’ salons, partners and international guests including Youngblood’s international brand ambassador and makeup artist Philip Luque, Bestow Beauty founder Janine Tait, Image Skincare’s international educator Dawn Clifford, and Dermalux’s Managing Director Dale Needham. Guests were treated to a 3-course meal while the talented White Tree Band provided the music for the evening.  A montage of Tanya Hennesy’s comical “things people say to beauty therapists & things people say to spray tanners” was also shared on the big screen, before guests where surprised with a video message from Hennesy herself, wishing everyone a great night and best of luck to all the nominees.

As the drinks continued to flow, the PBS Awards ceremony kicked into full gear with winners announced in 12 categories and runner’s up in 3 categories. This year was the first year we also recognised the outstanding achievements of salons who have been with PBS less than 12 months, with the introduction of the Best Newcomer Award!  It was also the first time we announced a tie for any award, with Body Wisdom Contour Clinic and O’Hara Skin & Body (both from WA) taking home the Image Skincare Stockist of the Year Award!  

However, the night belonged to The Beauty Spot, an elegant and tranquil salon centrally located in the heart of Swan Hill, Victoria.  With a total of 9 nominations across all categories, they took home the prestigious Salon of the Year Award for 2018. Salon owner, Christine Ewart took to Instagram to share the salons latest achievement “PBS Salon of the Year 2018! Can you believe that? What an amazing night! And year! And 7 years!”

With an extremely dedicated team at the helm, The Beauty Spot offers a huge range of high end treatments and are repeatedly complimented on their offerings by their clients. They currently stock Youngblood Mineral Cosmetics, Image Skincare, Dermalux, Sunescape, Pure Fiji, Bestow Beauty, Body Sugaring Australia, Cherry Blooms and Wotnot Natural Wipes making them almost an exclusive PBS only stockist!

Congratulations once again all our winners.

Winners

• Salon of the Year – The Beauty Spot 

• Image Skincare Stockist of the Year – Body Wisdom Contour Clinic & O’Hara Skin& Body Clinic

• Youngblood Stockist of the Year – Skinfit Body & Beauty   

• Sunescape Stockist of the Year – Body Wisdom Contour Clinic

• Dermalux Stockist of the Year – Vaia Beauty

• Bestow Beauty Stockist of the Year – Oi Cosmetics 

• Cherry Blooms Stockist of the Year - Bella Spazio Spa & Beauty

• Body Sugaring Australia Stockist of the Year – Skinfit Body & Beauty

• Pure Fiji Stockist of the Year – Macquarie Medi Spa

• Marketing Excellence – Beautorium House of Beauty

• Best Newcomer – Turramurra Natural Beauty

• Retail Therapist of the Year – Laura Browne (The Temple Skincare)

Runner Up

• Youngblood Stockist of the Year (Runner Up) – La Bella Medi Spa

• Bestow Beauty Stockist of the Year (Runner Up) - Chateau Elan

• Pure Fiji Stockist of the Year (Runner Up) - Saya Beaute Bar