Mastering Your Retail Sales
A PBS Education Series
Train your team to sell with confidence, convert consistently, and close with care.
This 4-part interactive series is designed for salon, spa, and clinic professionals who want to become confident, capable retail experts.
Led by the PBS Education Team, each 60-minute live session builds essential skills - from mindset to messaging, programming to objections - giving your team practical tools and language to improve results immediately.
This is more than just “how to sell”. It’s about understanding your client, building trust, and prescribing with purpose.
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Hosted live via Microsoft Teams
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4 x weekly sessions (60 minutes each)
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Max 20 participants per round
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Attendance to all 4 sessions is required
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No late starts or mid-round entry (must start from Module 1)
What’s included
Dates
Mindset & Pre-Planning Your Day
Learn how to start with the right energy and intention, setting daily goals and shifting into a proactive retail mindset that leads to better outcomes.
Consultations & Conversations
Master the art of consultation. Discover why we ask the questions we do, what the answers really mean, and how to tailor recommendations that resonate.
Programming & Prescription Selling
Learn to connect treatments, homecare and lifestyle into complete, regime-based solutions. Includes retail language, product linking, and the Core 4 philosophy.
Overcoming Objections & Closing the Sale
Get confident in navigating resistance, objections and awkward moments, while staying client-focused. Learn the close that feels good for everyone.
Course Breakdown
Requirements
REGISTER YOUR INTEREST
Don't miss the chance to upskill, connect, and walk away with the confidence to retail with purpose.
We will contact you to discuss your application and advise if you have been accepted into the course.