New doesn’t always mean small! This is certainly the case with Pearl of Beauty, which although it has had its doors opened for 5 years now, has recently been taken over by therapist Chantelle Kendall in June 2017, and has experienced great success with their loyal clients.
Situating in Port Pirie in South Australia, Pearl of Beauty’s warm and inviting atmosphere makes them the talk of their clients outside of the salon, and leaves them on the receiving end of hundreds of compliments surrounding their waiting room and staff, including four therapists; Ebony, Dayna, Nyree and Chantelle. Their salon community extends beyond a warm welcome to the many treatments they offer, including waxing, facials, massages, makeup and multiple peel treatments, giving their clients a one stop shop to feel relaxed and calm.
Among these treatments, Pearl of Beauty has stocked Youngblood Mineral Cosmetics for 6 months, and have since introduced Image Skincare into the mix to move forward their skin treatments with innovative ingredients and technologies.
“We chose Youngblood as it compliments great skincare and follows through with skin health by not using any nasties on the skin. We also chose Image as it allows us to achieve great results for clients from home as well. We felt there was a gap in the salon that needed to be filled and had heard amazing things with Image.” Explains salon owner, Chantelle.
Through introducing these two brands into their salon menu, Pearl of Beauty has seen great success among their clients. An increase in colour matching with Youngblood has seen their clients impressions grow as they are being correctly colour matched for foundation post-treatment. Their wide range of extensive facial and peel ranges due to stocking Image has also increased client satisfaction.
When it comes to their clients and fulfilling each request, the women at Pearl of Beauty believe treatments go beyond the product they are using. Great service, a dynamic environment and genuine care for everyone that walks through the doors are top priorities to Chantelle and the team.
“I am always reminding the girls to greet clients with a beautiful smile and happy attitude, we always take time and care with our clients and they become part of our little salon family!” Chantelle clarifies.
The team at Pearl of Beauty also extended their services and A+ client satisfaction into events, holding a VIP night for Christmas. The event was a success, bringing in loyal and potential new clients, and even saw the launch of their new pink aprons during the Christmas period.
From all their new additions to their salon, Pearl of Beauty has seen a definite “increase in client satisfaction and a boost in both client morale to now have some new and exciting things in salon”.
It has also resulted in a huge boost in staff morale for new things to offer and have in salon, in order to achieve better results with their client’s skin.
Congratulations to Chantelle and the team at Pearl of Beauty for a fantastic 2017, and we cannot wait to see the journey and challenges you take on in 2018 for a successful year ahead!